Decide how autonomous support fits your operation. FlexxSolve applies your support policies, records the work and keeps Service Desk engineers involved when needed.
Choose autonomous, AI-assisted or engineer-led handling by category. These routes can coexist. Assist Chatbot can independently help a connected employee without waiting for triage or a category decision, within its access and action limits.
Out-of-hours mode sets all categories to automatic autoremediation by default, except your explicit exclusions. Keep the categories that require a different route outside that default. Technical scope and action permissions still apply.
Define when autonomous work needs approval. In Teammate Act, the engineer approves each action and can take control at any time. Set the model tier, allowance per ticket and monthly spending cap to control consumption.
Retrieve and group diagnoses, actions, results and consumption through the MCP server and API. Explore them with compatible integrations for Claude, ChatGPT, Gemini or Microsoft Copilot, within the access you authorize.
Ask for interventions by category, support route or outcome, or find cases needing an engineer. Keep verified resolutions, diagnostics and Teammate assistance distinct when reviewing value.
Use Chatbot, ITSM and MCP separately or together. ITSM can create, enrich and update tickets as well as receive them. Maintain the KB articles used in support, including the updates or removals needed to keep them useful.
Autonomous IT uses AI to diagnose issues and take action within policies you define, with Service Desk engineers involved when needed. FlexxSolve can start diagnosis as soon as a case arrives and brings reactive and proactive support together.
Assist Chatbot, your ITSM and the Flexxible MCP server are three ticket entry points. Use one, two or all three together; an ITSM connection is optional.
The diagram shows reactive support. FlexxSolve coordinates triage, diagnosis and routing for incoming tickets. Assist Chatbot can also help a connected employee directly, independently of triage and category.
After diagnosis, each ticket follows the route you choose for its category: autonomous, AI-assisted or engineer-led. These routes can coexist.
Flows add proactive support. FlexxSolve executes Flows to address issues before employees ask for help. Flows currently require FlexxClient.
