Assist Autonomous diagnoses IT issues, carries out repairs and checks the result. FlexxSolve orchestrates the work and applies the support route you define for each category.
Average time for autonomous support
Assist combines available device and session context with Flexxible DEX data and your knowledge base. That brings the technical evidence together with the procedures and constraints specific to your organization, helping it investigate the cause and identify an appropriate repair.
Assist determines and carries out an agentic repair for the individual case, within its authorized scope. It checks the outcome and records the diagnosis, actions and completed or proposed remediation. Where approval is required, that approval is part of the process.
FlexxSolve has an out-of-hours mode that sets automatic autoremediation as the default for all categories, except those you specifically exclude. Employees can receive support while your Service Desk is offline. These settings do not change the technical and permission boundaries of what can be repaired remotely.
When a case needs a Service Desk engineer, FlexxSolve routes an enriched ticket containing the findings, actions attempted and suggested next steps. Engineers can continue the investigation without reconstructing the previous work.
