FlexxSolve brings together agentic repair, knowledge built from 18 years of Flexxible digital workplace experience, and the procedures specific to your organization. Clear boundaries define how far autonomous support can go.
Assist Autonomous draws on Flexxible’s accumulated workplace knowledge to investigate a case and determine a repair. It adapts the work to the diagnosis and available context, within defined technical and authorization limits.
Your knowledge base is essential for company-specific applications, configurations, procedures and exceptions. Customer-maintained articles complement Flexxible’s experience and help improve the autonomous resolution rate. A useful article explains the prerequisites, permitted steps and how to verify success.
FlexxSolve takes account of the articles used during support. Knowledge is updated when needed and articles that are no longer in use are removed as part of its maintenance. Keeping the KB current helps the next case benefit from what your organization already knows.
Physical repairs, replacement parts and on-site work require people. Server-side, functional and security cases may also need a specialist. FlexxSolve keeps the diagnosis and attempted or proposed remediation in the ticket so the right team can continue.
Browse the catalog by family, from browsers and collaboration tools to connectivity, operating systems, peripherals and branch devices. Each category describes an issue area; the diagnosis establishes which action is appropriate and whether a remote repair is possible.
Explore the issue families below. The catalog includes technical issues, broad classification labels and out-of-scope cases. A category identifies the problem area; the diagnosis, permissions and knowledge determine the next action. Assist Chatbot can still attempt direct help independently of the ticket category.
