Assist Teammate works alongside your Service Desk engineers inside a remote support session. Choose Teammate Guide for visual direction or Teammate Act for AI assistance that can perform the work with the engineer’s approval.
Teammate Guide points to the relevant area on the screen and suggests what to do next. The engineer follows the guidance and carries out the work, keeping direct control of the session.
Teammate Act uses the mouse and keyboard to work on the problem and can run commands in the background. The engineer approves each action and can take control at any time. The available actions remain subject to your remote assistance permissions.
Let Teammate help with the investigation and the recurring steps that take time during support. Engineers can concentrate on judging the next action, reviewing its effect and helping the employee get back to work.
When FlexxSolve routes a case to AI-assisted remote support, the engineer receives the enriched ticket with the diagnosis, previous actions and completed or proposed remediation. Teammate supports the next stage inside the session.
