FlexxSolve

An autonomous Service Desk that never sleeps

FlexxSolve gets people back to work and reduces repetitive work for Service Desk engineers, while you stay in control.

FlexxSolve finds out why something isn't working on an employee's device, fixes it within the limits you set and checks that it worked. When a person is needed, your engineers get the case with the work already done.

Try FlexxSolve
See how it works
Woman working on a laptop at a table by the window
Marta 09:12

I can't print the contract for my 10:00 meeting.

FlexxSolve 09:18

Fixed. Your contract is printing now.

Fixed and checked
How it works

Help starts the moment someone asks

Here is what happens when an employee can't print before a meeting.

IT help · chatExample
Marta 09:12

I can't print the contract for my 10:00 meeting.

FlexxSolve 09:13

I'm checking your laptop now.

FlexxSolve 09:18

The print queue was stuck. I cleared it and restarted printing, and your contract is printing now.

Fixed and checked · recorded for IT

  1. Someone asks for help

    In the chat, with a ticket, or from other tools you connect. Connecting your ticketing tool is optional.

  2. FlexxSolve finds the cause

    It looks at what is happening on the person's device and follows your own IT guides, the way an experienced engineer would.

  3. It fixes it, or hands it over ready

    If the fix is allowed, FlexxSolve applies it and checks that it worked. If not, an engineer receives the case with everything found so far.

Technical view: how each case is routed Read the autonomous IT guide
What happens next

Every case gets a clear next step

Each request ends in one of three ways. You decide which way each type of problem goes.

Resolved autonomously

FlexxSolve repairs the problem and checks that it worked. The employee gets back to work without waiting in a queue.

7 minaverage time for autonomous support
Assist Autonomous

Fixed with an engineer

The case may have been escalated from autonomous support. During a remote session, Teammate AI shows your engineer the next step or carries it out. It only acts when the engineer approves.

The engineer stays in charge of every action
Assist Teammate
Your Service Desk

Ready for an engineer

The ticket arrives with what was found, what was tried and what to do next. Nobody starts from zero.

Every step is recorded
Control and governance
Work keeps moving

Less waiting. More time for the work that matters

7min

Average time for autonomous support

Actual times vary by case.

People get back to work sooner

Common problems are fixed without waiting in a queue or explaining them twice.

More time for work that needs judgment

Engineers spend less time on repetitive issues and more on complex problems and improving the service.

Help at night and at weekends

Many employees have no IT support out of hours. FlexxSolve extends support into those hours, within the limits you set.

It can fix things likeOutlook that won't connectA stuck print queueA disk that is almost fullSee all categories
Your call

Autonomy on your terms

You decide which problems FlexxSolve fixes on its own, which need approval and which go straight to an engineer. Too early for autonomous IT? Give it the night shift.

Choose the problemsTurn categories on one by one, and keep the rest with your team.
Approve when it mattersAsk for approval where you want it, and set spending limits.
See everything it didEvery diagnosis and action is recorded and easy to review.
Explore control and governance
Colleagues working on laptops in a glass meeting room in the evening
22:40 · SaturdayFixed and checked
Proof, not promises

Start with your own IT team

Install FlexxAgent on a small group of your IT team's devices and see the results for yourself. You can start without connecting your ticketing tool.

Try FlexxSolve
10categories you choose
100free interventions
No ITSM connection needed

Questions people ask

Is every request fixed automatically?

Do we need to connect our ticketing tool (ITSM)?

Who decides what FlexxSolve can do?

Can it fix problems before anyone asks?

What counts as an intervention in the trial?