Flexxible Assist Chatbot
IT help starts with a conversation
Employees describe what is stopping them from working. Assist Chatbot can start helping the connected user straight away, as part of the support experience orchestrated by FlexxSolve.
Employees describe what is stopping them from working. Assist Chatbot can start helping the connected user straight away, as part of the support experience orchestrated by FlexxSolve.
The chatbot has autonomy to investigate and try to help an employee with a problem, independently of ticket triage or category. Employees do not need to choose a technical label before receiving help. What it can do still depends on the available access, tools and the limits of the issue.
Assist Chatbot creates and enriches a ticket with the conversation, diagnosis, evidence and completed, attempted or proposed remediation. If a Service Desk engineer needs to continue, the record explains what happened and what remains to be done.
Assist Chatbot, your ITSM and the Flexxible MCP server are three ticket entry points. Use one, two or all three together. An ITSM connection is optional in production as well as during the trial; an organization can use the MCP server as its only ticket entry point.
Connecting your ITSM supports more than incoming tickets. Through the configured integration, FlexxSolve can create tickets, enrich existing records and update their status as work progresses.
Employees can ask for help during nights and weekends, including when no Service Desk engineer is available. Cases needing an engineer remain documented for the next step.
