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IT leaders might feel like they’re drowning in dashboards, metrics, and IT support tickets, but the real question is, how much of this data actually improves employee experience?
Hybrid and remote workforces are subject to blind spots that slow down workflows and reduce productivity, but the right digital employee experience platform can close those gaps by connecting IT performance, employee feedback, and automation in real time.
The very best examples open up a world of opportunity for IT managers who find they can streamline workflows and provide employees with the tools they need to work efficiently, whether in the office, at home, or on the go.
But where to find these high-performing DEX tools?
Read on to find out more about the digital employee experience platforms transforming the modern workplace right now, spearheaded by Flexxible, a Gartner-recognised solution built to turn DEX into a strategic advantage.
Ready to optimise your digital workplace? Book a demo with Flexxible to see how FlexxClient delivers measurable results.
Many IT managers struggle to track employee performance across devices and applications. That lack of visibility creates digital friction, slows down workflows, and quietly eats away at productivity.
Over time, it can also lead to one of the biggest challenges in hybrid work: an unsatisfied, disconnected workforce.
Digital employee experience software helps close that gap. It gives companies a clear picture of how employees actually use their digital tools and where technology gets in the way. With this understanding, IT teams can fine-tune systems, remove barriers, and keep people working smoothly.
“Employees are 230% more engaged and 85% more likely to stay more than three years in their jobs if they feel they have the technology that supports them at work,” say Brad Anderson and Seth Patton, writing for the Harvard Business Review. “There is a range of downstream benefits that come from implementing the right technology in the workplace.”
When combined with self-service options and real-time feedback, DEX software makes it easier to reduce downtime and create a digital workplace where technology genuinely supports productivity.
An employee experience platform (EXP) brings together the tools, communications, and processes people use every day. It’s the digital backbone of a connected workplace, linking onboarding, collaboration, training, and feedback in one place.
The best EXPs provide insights into employee engagement, communication flows, and workflow effectiveness. These insights help HR and internal communications teams identify opportunities to improve engagement, streamline processes, and create a better overall employee experience.
While it often overlaps with digital employee experience software, the focus is slightly different. DEX tools ensure smooth IT operations by monitoring device and application performance and remediating technical issues in real time..
EXPs, on the other hand, focus on managing the workforce (including onboarding and retention), rather than directly fixing IT problems.
For hybrid environments with both physical and virtual endpoints, DEX tools are a necessity.. They give IT teams real-time visibility into performance and technical issues, and resolve them proactively to keep work flowing smoothly.
A top DEX platform acts as the glue that brings all this together by turning performance data and user feedback into clear, actionable steps that help teams detect and resolve issues faster.
Visibility and speed are everything in the modern hybrid workplace, yet many IT management tools still force leaders to react after problems occur.
Flexxible changes that equation.
We are a niche player in the DEX space, built for MSPs and large enterprises that need automation, visibility, and control across complex digital environments. With over 600,000 users, it’s the European digital employee experience platform that turns end-user computing (EUC) into a strategic advantage rather than a daily struggle.
Through its feature product FlexxClient, organisations can track, manage, and improve digital experiences while automating routine IT tasks to reduce downtime and boost productivity. Its self-healing technology detects and resolves issues automatically, cutting helpdesk resolution times by up to 80%.
Flexxible also offers compliance, integrated cybersecurity risk management, and a unified console for effortlessly managing distributed workforces and endpoints.
Recognised by Gartner for product and automation strategy, it delivers enterprise-grade innovation through rapid, biweekly release cycles.
The Flexxible advantage for IT leaders
Nexthink’s DEX platform offers deep visibility into every aspect of the digital employee experience and pairs real-time analytics with proactive remediation.
It helps IT teams understand how employees engage with digital tools and where friction occurs – a key reason why enterprises with 1 million-plus endpoints trust it.
Key features
Best for
Large organisations are ready to invest in a full-featured DEX solution with advanced analytics and scalability.
Why it stands out
Nexthink is a strong option for proactive DEX management. Its ability to pinpoint issues before they disrupt work, as well as deliver insights across millions of endpoints, makes it a powerhouse for global enterprises focused on employee engagement and performance.
IT teams looking for an automation-first approach to digital experience management will like TeamViewer’s DEX platform, evolved from 1E.
It brings together monitoring, analytics, and remote support to eliminate friction and improve productivity across distributed teams.
Key features
Best for
Organisations that seek a mature, proactive DEX solution with deep ITSM integrations.
Why it stands out
TeamViewer brings enterprise-grade visibility and automation together. Its ability to resolve issues before they escalate and its strong ecosystem of ITSM integrations make it ideal for organisations aiming to modernise IT operations without friction.
In an era when cybersecurity and employee experience are deeply intertwined, Tanium delivers both in one powerful package.
Its DEX platform gives IT leaders real-time insight into endpoint performance, employee satisfaction, and application health, so issues can be detected and resolved before they impact productivity.
Key features
Best for
Enterprises that want to merge DEX, endpoint management, and cybersecurity into one system.
Why it stands out
Tanium’s DEX platform breaks down silos between IT and security. It keeps environments secure and productivity high – proof that protection and performance can thrive together.
If automation is the future of IT operations, Ivanti Neurons is already there.
Its digital employee experience platform continuously analyses, predicts, and resolves issues before users even notice them.
Hosted on Microsoft Azure, it offers reliability, flexibility, and reach for global enterprises.
Key features
Best for
Organisations that want intelligent automation to handle IT complexity and improve employee satisfaction.
Why it stands out
Ivanti Neurons redefines proactive IT. It reduces digital friction and empowers IT teams to focus on strategy (not fire drills) by automating troubleshooting and optimising workflows.
For companies built on virtual desktops and cloud workspaces, ControlUp is the unseen engine that keeps everything running. It specialises in real-time performance monitoring and instant remediation, turning analytics into action the moment something goes wrong.
Key features
Best for
Enterprises managing complex or high-traffic virtual environments that depend on uptime and responsiveness.
Why it stands out
ControlUp eliminates lag before it becomes a complaint. Its speed and precision make it essential for IT teams that want to maintain flawless virtual workspaces and happy, productive employees.
When it comes to connecting people, processes, and platforms, ServiceNow remains one of the strongest players in the field.
Its DEX platform cuts down on lost productivity (and frustrated teams) by giving IT teams a clear, real-time "window" needed to solve problems. It's designed to detect and fix issues before they impact the employee, thus acting as a proactive support model.
Key features:
Best for
Large organisations that want one scalable solution to manage every aspect of the employee experience.
Why it stands out
ServiceNow is great at turning complexity into clarity. Its connected design improves efficiency and helps companies deliver consistent experiences at every stage of the employee lifecycle.
HP Inc. may be best known for hardware, but its Workforce Experience Platform shows that the company understands the digital workplace far beyond devices.
Its DEX solutions provide analytics and visibility across hybrid setups, so that every endpoint, from laptops to printers, supports employee productivity.
Key features
Best for
Enterprises that rely heavily on HP hardware and want deeper visibility into device performance and employee experience.
Why it stands out
HP brings device intelligence into the DEX conversation. Its focus on endpoint analytics and hybrid readiness makes it a strong contender for organisations looking to connect physical and digital performance.
The digital workplace’s role as the spine of a remote workforce makes it a key focus for IT leaders. Every click, login, or workflow shapes the employee journey, and any friction can slow teams down or frustrate users.
A strong digital employee experience platform removes those roadblocks. It brings IT operations, collaboration tools, automation, and analytics together in one place, giving IT teams the insight and control to fix issues before they impact employees.
Platforms like Flexxible go further, combining endpoint monitoring, self-healing automation, and unified workplace management across hybrid and remote environments. Employees get smoother workflows and faster support, while IT teams operate smarter, not harder.
The result? Happier, more productive employees and measurable business impact. Technology becomes a strategic advantage instead of a constant headache.
Looking to provide an exceptional digital employee experience? Flexxible unifies hybrid endpoint management and observability and keeps employee morale sky-high. Book a demo to find out how we do it.
* Gartner®, Magic Quadrant™ for Digital Employee Experience Management Tools, Dan Wilson, Stuart Downes, Lina Al Dana, 26 May 2025.
**Gartner®, Magic Quadrant™ for Desktop as a Service, Stuart Downes, Eri Hariu, Mark Margevicius, Craig Fisler, Sunil Kumar, 16 September 2024
GARTNER® is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT™ is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved. Gartner® does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner® research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner® disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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