The Best DEX Platforms to Improve Productivity, Security, and Engagement

Remote teams. Hybrid workflows. Disconnected tools.

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This is the reality for IT Directors and Directors of Workspace at medium to large corporations today, many of whom are turning to an employee experience platform to manage dispersed teams effectively.

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If you’re responsible for the employee experience in your organization, you’ll know that managing digital workplaces comes with many challenges, including:

• Keeping team productivity high, despite scattered teams and inconsistent digital environments.
• Making sure security is robust, in the face of a heightened cyber attack threat.
• Achieving high user satisfaction across a multitude of locations and devices.

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Keeping your workforce on the same page is more challenging than ever, and traditional IT solutions aren’t built for today’s hybrid realities.

Digital employee experience platforms are helping to bridge this gap. When organizations find the right way to manage and empower their employees' workspace experience, they find that streamlined workflows and a higher digital user experience are both possible and measurable.

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Read on to learn about the different types of digital employee experience platforms and how unified solutionsare helping companies upgrade several aspects of their workforce simultaneously.

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FlexxClient provides your employees with technology experiences that safely enable business continuity and deliver measurable results to your business. Book a demo to discover how you can gain total visibility across hybrid workforces — from a single, unified console.

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What is a digital employee experience platform?

A digital employee experience (DEX) platform is like a mission control center for your online workplace.

It gives IT leaders complete visibility into how employees interact with their technology and allows them to track several capabilities across every device and application.

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Depending on its focus, a DEX platform can enhance communication, provide analytics, or automate IT tasks, like remote support and app patching. All of these contribute to a better digital user experience for every employee who uses it.

Many are designed to make systems more secure, too. Such a platform constantly scans your digital ecosystem, flags risks, and resolves issues on your team’s behalf. This way, workers can focus on their work instead of tech troubles.

DEX platforms share one common goal, regardless of their type – to keep the employee experience high and smooth the wheels of productivity.

A CIO might ask: "Which platforms deliver an enhanced digital user experience for maximum organizational productivity?"

Read on to find out the different types of DEX solutions out there that can help you achieve this.

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The 4 types of digital employee experience platforms available to businesses

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1.   Endpoint management platforms

Devices are the gateways to collaboration and productivity across dispersed teams, so they must hit the ground running and stay firing on all cylinders.

Endpoint management platforms help organizations do this efficiently: first, via a smooth device setup, then the ongoing maintenance of employee devices, like desktops, work phones, and tablets.

Application deployment, configuration settings, and following security protocols are all key tasks here to keep everything ticking over smoothly.

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Strengths

• These platforms streamline the management of device lifecycles
• Businesses can carry out a centralized enforcement of security policies
• Reduced device issues and saves time and money

Weaknesses

• They tend to focus on the device itself rather than application performance

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Use cases

Organizations that must synchronize a large number of endpoints across their remote teams.

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Example platforms

Microsoft Intune, Ivanti

2. IT management and support platforms

IT management and support platforms make sure everything runs smoothly behind the scenes.

The most modern examples come with features like desk ticketing and automated troubleshooting so employees can focus on their work rather than waste valuable time waiting in a queue to resolve a technical issue.

The fewer disruptions a team has, the more likely it is to succeed, so an IT support platform that can keep them to a minimum is worth its weight in gold.

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Strengths

• Faster resolution times for technical issues via remote desktop access
• Empowered end-users through self-service portals and knowledge bases
• Enhanced visibility into IT support performance through reporting and analytics

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Weaknesses

• Some platforms may lack deep integration with broader DEX monitoring tools.
• Over-reliance on self-service might not be suitable for all user demographics or complex issues

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Use cases

Organizations that are aiming to improve their IT support services for hybrid or remote workforces and reduce the burden on their IT staff.

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Example platforms

ServiceNow, NinjaOne, ManageEngine

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3. Standard Digital Employee Experience (DEX) platforms

What if you could tap your employees’ daily technology experience and proactively address issues before they impact productivity?  

Digital Employee Experience (DEX) platforms make this a reality. These tools focus on how workers interact with their devices and applications, providing insights into performance, potential bottlenecks, and overall digital friction.

Strengths

• Give a full view of how technology is performing from the employee’s perspective.

• Offer data-driven insights for optimizing the digital work environment

Weaknesses

• Can be heavily focused on technical metrics and miss the broader sentiment
• May require expertise to effectively interpret the data
• These platforms measure digital friction, but don’t solve it

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Use cases

Organizations that want to gain objective data on the performance of their digital workplace.

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Example platforms

Nexthink, SysTrack, ControlUp

4. Unified DEX Platforms with Integrated Services

What if you could harness the strengths of endpoint management, IT support, and DEX upgrades within a single, cohesive solution? And then ensure a rapid deployment and ongoing improvement with deployment and automation expert services directly included.

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Unified DEX platforms with integrated services offer just that. They act as a toolkit for CIOs, integrating various functionalities into one multi-faceted tool. This creates a digital backbone that brings fragmented tools together.

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DEX platforms help IT leaders simplify complexity, reduce duplication, and create a more seamless experience for employees across locations and devices.

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The result? Faster support, fewer disruptions, and a digital workplace that actually works for the people using it. It’s no surprise that more organizations are moving away from siloed point solutions and toward integrated, platform-level strategies.

Strengths

• Centralized visibility and control over various aspects of the digital workplace experience.
• A harmonized workforce through the integration of traditionally separate tools.
• Deeper data insights across different domains.
• Increased ROI via consolidating platforms and streamlining IT management.
• A more consistent and positive digital experience for employees.
• A service-wrapped approach, powered by dedicated Customer Success and intelligent Automation Services

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Weaknesses

• Unified solutions may cover the entire lifecycle of IT device management, but organizations may need a more specialized tool for a more specific area.
• Unified tools have a newer market share, so they may lack the community support often found with more established, single-purpose solutions.

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Use cases

Enterprises seeking to standardize their IT infrastructure, break down data silos between departments, and improve employee experience across a diverse set of tools.

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Example platforms

Flexxible

Flexxible: Uniting your remote workforce into one productive powerhouse

For CIOs and Directors of Workspace looking to upgrade their workforce’s digital experience, communication, IT support, and performance management are the three key areas to target.

Yet, spreading these over a patchwork of separate tools is not only time-consuming and expensive, it can also simply lead to more fragmentation within and between their teams.

Flexxible’s unified digital user experience platform brings all these core functions together.

With quick integration into your business workflows, you can manage everything from one place, putting a powerful digital control center  into your hands.

Here are our three integrated solutions.

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FlexxClient: Centralized monitoring and automation

FlexxClient provides you with a single-pane view for monitoring endpoints across both physical and virtual workspaces.

Unlike point solutions focused on specific stages like deployment or monitoring, FlexxClient provides holistic visibility. This allows IT teams to proactively identify and resolve issues – be they application errors, driver problems, or disk space constraints – before they impact employees, using automation to accelerate resolution.

All of the device lifecycle is covered, from the first deployment to continued support and monitoring..

The result? A centralized approach that not only simplifies IT management but also builds a superior digital experience by minimizing disruptions and maximizing productivity.

Embrace the power of a cohesive platform with FlexxClient: seamless, secure, and productive digital work, all in one place.

Find out how Flexxible will maximize your workforce’s productivity and help your organization grow. Book a demo today to find out more.

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