Remote Assistance
Flexxible Assist connects your support teams to any device straight from the browser, with end-to-end encryption and a full audit trail for every session.
What actually happens during every remote assistance session?
Flexxible Assist is Flexxible's remote assistance solution, built into the same platform that already manages your device fleet. The technician opens a browser, clicks the device and, with the user's consent, sees the screen, transfers files, or starts a video call. There's no extra agent to install and no separate vendor to onboard: it all happens within the same unified management framework.
With Flexxible Assist, your remote assistance software, you help employees quickly, with every action under control.
Flexxible Assist connects your support team to any device in the organization without leaving the browser. Every session is end-to-end encrypted, every file moved carries its own cryptographic fingerprint, and every action, from an elevated command to camera use, is logged and delivered signed to your console in near real time. With that much control and time back, what else could your team get done?
Fast and frictionless
The technician connects in seconds, straight from the browser, with no extra agent to install and no separate console to learn. Admin tools like Command Prompt, PowerShell, or Registry Editor open directly in the user's session without asking for a password they don't have, so support stops waiting on access and starts fixing things.
User-level personalization
Every session adapts to whoever's on the other end. The logo, technician name, and consent messaging all carry your organization's branding, and the language matches the user's own device, not the technician's. To them, it's their IT department helping out, not a third-party tool.
Governance-level personalization
Every capability, chat, camera, file transfer, admin tools, is turned on or restricted by organization or reporting group, and by the technician's role. You decide which teams can do what, on which devices, and the agent enforces it session by session.
Security you can prove, not just promise
Every session generates fresh encryption keys and discards them when it closes, with nothing left behind on any server. Every file transferred carries its own SHA-256 fingerprint, confirming it arrived intact. And every action, from an elevated command to camera use, is logged, signed, and available in your console in near real time.
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Frequently Asked Questions
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