Remote Assistance
Flexxible Assist connects Service Desk engineers from a browser to supported Windows, Linux and macOS devices running FlexxAgent CP. No additional operator client is required.
Bring your engineers closer to the problem
FlexxSolve can route a case to AI-assisted remote support with an enriched ticket. Assist provides the session and Teammate helps the engineer work on the problem.
Check the Flexxible Assist documentation for operating system versions, FlexxAgent CP requirements and the capabilities available in your configuration.
Add assistance that can guide or act
Assist Teammate brings AI into the session. Teammate Guide points on screen and suggests the next steps. Teammate Act uses the mouse and keyboard and can execute background commands. The engineer approves every action and can take control at any time.
Work with the employee
Use screen viewing or control, keyboard shortcuts, input lock and adjustable video quality. Communicate through chat, microphones and cameras where enabled. In an interactive session, the employee accepts or declines the request and can disconnect.
Move files and run administration tools
Control clipboard direction, file uploads, downloads, allowed folders and transfer sizes. File-only sessions and silent file management are configurable. On Windows, permitted administration tools include CMD, PowerShell, Task Manager, Registry Editor and custom commands with SYSTEM privileges.
Apply your organization’s controls
Configure capabilities by organization or reporting group. Customize consent messages and technician text by language; logos and icons are managed at organization level. Configuration changes are audited.
Keep a record of the work
Session operations include status and chronological events. Teammate Guide reports include the summary, action timeline and progress against the plan, with notes and feedback. Chat transcript settings control recording; verify retention requirements in your configuration.
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Empowering Healthcare providers with digital flexibility and security
By using a combination of automation, monitoring, support and observability tools, we enable an out-of-the-box mature EUC strategy with a proven ROI model for boosting productivity, reducing support overhead, and increasing first line fix rates.
Trusted by the world's leading providers:
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