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January 31, 2025
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Improving Employee Experience: The Key to Increasing Productivity, Engagement, and Development in Your Company?

Creating a seamless experience for employees is crucial to fostering satisfaction, retention, and overall company success.

Improving Employee Experience: The Key to Increasing Productivity, Engagement, and Development in Your Company?

In Spain, the labor market is undergoing significant transformations: while the number of employed people exceeds 21 million, record-high resignation figures have also been reached, with 2.2 million in the first nine months of 2024 alone. This highlights the urgent need for companies to prioritize building a good employee experience, making it a key success strategy to reduce turnover and strengthen engagement.

The rise of hybrid and remote work, driven by the pandemic, has brought the Employee Digital Experience (DEX) to the forefront of the modern workplace, keeping employees from all departments connected and productive. At the same time, organizations must adapt to this shift in workplace dynamics by leveraging new digital technologies to empower their workforce and ensure their future competitiveness.

By reducing daily technical issues, employees can focus on more important and creative tasks. DEX makes a difference by addressing this by connecting an organization's tools and devices while optimizing workflows. It provides employees with greater autonomy, reducing the need for constant IT support, which enables everyone to work more agilely and efficiently.

Additionally, DEX offers other advantages: it strengthens connection, engagement, and team productivity. Tools like collaboration and automation platforms allow employees to focus on the strategic, alleviating the administrative burden and fostering a more dynamic company culture.

— Josh Bersin, Founder of Bersin by Deloitte

Josh Bersin's approach emphasizes the importance of adopting employee experience as a mindset rather than a series of one-off initiatives.


From talent selection to the implementation of digital tools, everything should be geared towards enhancing well-being, continuous development, and authentic connection with employees. In this context, DEX is not just a technological solution but a strategic pillar for building a stronger work environment, reducing turnover, and ensuring long-term success.

Content:

  • What is DEX and how does it improve employee experience?
  • Why is DEX important for improving employee experience?
  • Barriers to improving employee experience
  • How to build employee experience and measure its impact on productivity
  • What is the employee experience map?
  • How to effectively build employee experience
  • Key metrics for measuring DEX

Request a personalized demo and discover how Flexxible can make transforming your employee experience possible.

What is DEX and how does it improve employee experience?

Employee Digital Experience (DEX) refers to employees' perceptions and experiences with the use of digital tools, from their first interaction to their exit. In an increasingly dispersed work environment, where teams work from various locations, DEX has become a strategic pillar to ensure employee productivity and well-being.

Digital tools play a key role in facilitating collaboration and access to the necessary resources for performing tasks. In this context, platforms like Flexxible have emerged as essential allies. These digital solutions allow for efficient management of distributed devices, ensuring that employees feel connected, supported, and motivated to achieve their goals, regardless of their physical location.

Antonio Rodríguez, Founder and CEO of Efficient Happiness

Antonio Rodríguez's approach emphasizes the growing importance of well-being in the workplace and how DEX can be a key driver to improve employee experience and, ultimately, organizational performance.

Why is DEX important for improving employee experience?

DEX promotes job satisfaction and professional growth. By providing employees with the necessary tools to advance, and ensuring a positive experience with them, it increases their engagement and loyalty. When employees feel valued, they become more invested in their work.However, many companies struggle to adapt to a unified digital ecosystem. Users and applications are scattered, leading to performance issues and affecting the employee experience.

DEX solves this by continuously monitoring and improving the experience with technology use, identifying and resolving issues before they impact users. Furthermore, it optimizes workflows for IT teams, facilitates automation of repetitive tasks, and provides actionable insights to improve efficiency. This reduces dependency on IT support, allowing employees to work more agilely and without interruptions.

  • Improves productivity: When employees have access to the right tools and have a positive experience with them, they can do their work more quickly and efficiently. Flexxible automates patch management, updates, and proactive issue resolution, ensuring that systems run smoothly. Its platform provides a centralized access point for IT teams to manage and support any device remotely.
    According to an IDC (International Data Corporation) study, companies that implement the right technological tools experience a 20% increase in employee productivity.
  • Fosters engagement: Employees with technologies that make their work easier tend to feel more satisfied and engaged with the company. A well-designed digital work environment can make employees feel valued and motivated, improving company culture.
  • Strengthens security: With the increasing amount of data and tasks being performed remotely, protecting information is crucial to work development. Flexxible offers IT teams the automation and the right tools to keep their device fleet updated and secure.

Barriers to improving employee experience

While a good DEX offers great benefits, many companies face obstacles when trying to implement it. Here are the most common challenges:

  • Lack of appropriate technology: Outdated tools can hinder the adoption of new digital solutions, affecting employee experience development. To overcome this challenge, it’s crucial to conduct a technological audit to identify current gaps and prioritize investment in modern, integrated tools for better development.

Doris Seedorf, CEO of Softtek

This approach highlights how digitalization not only optimizes processes but also transforms the way employees interact with their work environment, enabling greater efficiency and satisfaction.

  • Disconnect between remote teams: Collaboration between dispersed teams can be affected without the proper tools. Flexxible offers solutions that enhance the digital experience of organizations by optimizing IT workflows, system performance, and employee satisfaction. Companies can automate the management of common issues, reduce manual intervention in IT tasks, and optimize system performance, minimizing downtime and increasing productivity. Additionally, it allows real-time monitoring of both performance and user satisfaction.
  • Cybersecurity: Protecting data is crucial, especially when employees work from different locations. To achieve this, companies need solutions that optimize the management of digital experience. Flexxible allows IT teams to monitor and manage devices centrally, ensuring secure access to corporate resources and minimizing vulnerability risks.
  • Difficulty measuring experience: Without a clear way to measure employee experience, it's hard to know which areas need improvement. It’s important to have tools that help understand how employees feel and how digital tools affect their daily work. Flexxible offers analytics solutions that allow data collection on employee satisfaction and evaluate how digital tools impact their work experience. This helps companies make informed decisions to improve organizational culture and create a more positive, efficient work environment.

How to Build Employee Experience and Measure its Impact on Productivity

El proceso de construcción de una experiencia del empleado efectiva requiere integrar la cultura de la empresa en cada integración. La cultura organizacional debe ser un reflejo de los valores que guían las decisiones empresariales, creando un ambiente que fomente la colaboración, la innovación y el compromiso.

Un entorno cultural que valore la inclusión y el bienestar de los empleados genera un equipo más motivado y comprometido, lo que se traduce en una mejor atención a los clientes.

What is the Employee Experience Map?

Building a strong employee experience requires integrating company culture at every stage of the employee lifecycle. A key concept for achieving this is the employee experience map, a tool that visualizes all touchpoints between employees and the company. This map helps identify areas for improvement and customize the experience based on the needs of each team.

For example, the employee experience map from Create.ly stands out for its clear design, helping employees understand how to perform their tasks efficiently.

Create.ly Template of an employee experience map

Source: Create.ly Template

Additionally, a well-designed employee map should:

  • Detect problem areas: A well-designed employee map helps identify critical moments where workers may face difficulties, making it easier to improve those aspects.
  • Prioritize improvements: With the employee experience map, companies can focus on the areas that need the most attention and will have the biggest impact on developing the experience.
  • Customize solutions: Each team has different needs, and an employee experience map helps tailor tools and solutions to those specific needs.

Cómo construir la experiencia de empleado de manera efectiva

Es esencial tener en cuenta las necesidades y expectativas de los empleados para crear una experiencia positiva y productiva. Las empresas que logran integrar una experiencia del empleado sólida en su cultura, mejoran la satisfacción, el compromiso y fomentan un entorno más innovador y colaborativo.

Una estrategia integral debe incluir:

  • Comunicación clara: Los empleados deben poder comunicarse abiertamente con sus superiores y compañeros. La transparencia en las decisiones genera confianza y compromiso.
  • Flexibilidad: Las herramientas y políticas deben adaptarse a las necesidades de los empleados, como la flexibilidad horaria y la opción de trabajo remoto.
  • Reconocimiento y recompensas: Los empleados deben sentir que su esfuerzo es valorado. Estrategias de reconocimiento, tanto monetarias como no monetarias, tienen un impacto positivo.

How to Build Employee Experience Effectively (DEX)

Measuring DEX is not only about evaluating employee satisfaction but also how it impacts development and relationships with clients. Retention metrics, for example, reflect employee loyalty and the ability to build lasting relationships with customers.

A well-prepared and motivated team has a direct impact on the customer experience.

Some key metrics include:

  • Satisfaction Surveys: Getting direct feedback from employees about their digital experience is a good way to identify areas for improvement, helping companies adjust and enhance the overall employee experience.
  • Productivity Analysis: Evaluating how digital tools impact employee efficiency helps determine if these tools are fulfilling their purpose of improving performance and facilitating tasks.
  • Retention Indicators: Measuring employee loyalty and engagement is key to knowing whether the digital experience is contributing to talent retention, which in turn impacts customer service quality.

Employee experience is much more than a Human Resources concept: it’s a strategy that directly impacts productivity, engagement, and team security.

When a comprehensive DEX approach is adopted, companies can manage their distributed teams more efficiently, overcome technological barriers, and create a positive and productive work environment. Ultimately, it leads to a better organizational culture. A well-managed employee experience helps employees focus on their critical tasks without technical interruptions, which strengthens their satisfaction and engagement.

Do you want to improve your employees' experience and optimize your team’s development? Request a demo or make an inquiry now.

* Gartner®, Magic Quadrant for Digital Employee Experience Management Tools, Dan Wilson, Tom Cipolla, Stuart Downes, Autumn Stanish, Lina Al Dana, 26 August 2024 **Gartner®, Magic Quadrant for Desktop as a Service, Stuart Downes, Eri Hariu, Mark Margevicius, Craig Fisler, Sunil Kumar, 16 September 2024
GARTNER® is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved. Gartner® does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner® research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner® disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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