SOLUTIONS

Advanced Automated Support

Flexxible’s advanced, automated support solution reimagines IT support as you know it. Improve first line fix rates, reduce resolution times, and cut the number of escalated support tickets.

Overview

What could your support teams achieve if they were freed from fighting fires?

Flexxible’s industry-leading, advanced, automated support solutions rapidly diagnose and resolve common IT issues. We empower organizations to streamline IT operations, enhance efficiency, and reduce costs. By delivering consistent and fast support, your users benefit from an unparalleled working experience and improved productivity, and your organization benefits from increased flexibility and agility.

BENEFITS

Automate your most frequent support tickets

Drastically improve your first line fix rates, relieving the pressure on your support desk teams. With Flexxible, you can deliver rapid and consistent support, enhance user satisfaction, and scale to meet your organization’s growing demands — all while improving efficiency and cutting costs. How’s that for a seamless and reliable IT service delivery?

Increased Efficiency

Advanced, automated support streamlines the resolution of common IT issues. By automatically diagnosing and fixing problems, reduce the workload on your IT support teams and give them back time to focus on more complex and organization-critical tasks.

Shift Resolutions to the Left

Freeing up higher-level support teams from handling routine issues allows them to focus on more complex and strategic problems. This optimal allocation of resources ensures that critical IT challenges receive the attention they need, as well as reducing escalation costs.

Skill Development

Empowering L1 support teams to securely solve a broader range of issues enhances their skills and knowledge. This continuous learning and experience can lead to a more capable and versatile IT support workforce.

Scalability

Advanced automated support systems are highly scalable, so your organization can handle increased support demands without a proportional increase in resources  required. As the organization grows, automated systems can easily adapt to manage a higher volume of support requests. Consistent service quality guaranteed, however much of it you need.

OUR PLATFORM

The ultimate solutions for managing and optimizing your workspaces

Product

FlexxClient

FlexxClient unifies the management and monitoring of all workspaces, virtual or physical. Leverage automation, empowering your IT teams to drive daily positive outcomes, monitor user experience, and enable self-healing.

Explore

Integration and Business Flows

Observability

Remote Support

Maintenance and Inventory

Analytics, Conectors, and Data

Automation and Remediation

AI

Cybersecurity at the roots

FlexxSecurity

IT management and monitoring meets endpoint security. By combining automation, observability, and security, FlexxSecurity empowers your organization to prevent and respond to attacks. FlexxSecurity also provides OS patching and application updates, maintaining security compliance across all endpoints.

Explore

AI based EDR integrated with DEX

Integration and Business Flows

Observability

Remote Support

Maintenance and Inventory

Analytics, Conectors, and Data

Automation and Remediation

AI

Product

FlexxDesktop

Experience ultimate flexibility with FlexxDesktop, recognized in  the Gartner Magic Quadrant for DaaS in 2023. Use your hardware or ours, any  broker, cloud, or hypervisor, to create the ideal Desktop as a Service  offering. With its integrated management and monitoring tools, organizations  can leverage automation and self-healing capabilities to deliver the best  user experience possible.

Explore

Analytics, Conectors, and Data

AI

Remote Support

Maintenance and Inventory

Automation and Remediation

Integration and Business Flows

Observability

Workstation Virtualization and Advanced Monitoring

Product

FlexxBeat

Use AI to identify users requiring attention, understand what they need, and support their adaptation to the new era of work hybridization.

Analytics, Conectors, and Data

AI

Product

FlexxClient

FlexxClient unifies the management and monitoring of all workspaces, virtual or physical. Leverage automation, empowering your IT teams to drive daily positive outcomes, monitor user experience, and enable self-healing.

Explore

Integration and Business Flows

Observability

Remote Support

Maintenance and Inventory

Analytics, Conectors, and Data

Automation and Remediation

AI

Cybersecurity at the roots

FlexxSecurity

IT management and monitoring meets endpoint security. By combining automation, observability, and security, FlexxSecurity empowers your organization to prevent and respond to attacks. FlexxSecurity also provides OS patching and application updates, maintaining security compliance across all endpoints.

Explore

AI based EDR integrated with DEX

Integration and Business Flows

Observability

Remote Support

Maintenance and Inventory

Analytics, Conectors, and Data

Automation and Remediation

AI

Product

FlexxDesktop

Experience ultimate flexibility with FlexxDesktop, recognized in  the Gartner Magic Quadrant for DaaS in 2023. Use your hardware or ours, any  broker, cloud, or hypervisor, to create the ideal Desktop as a Service  offering. With its integrated management and monitoring tools, organizations  can leverage automation and self-healing capabilities to deliver the best  user experience possible.

Explore

Analytics, Conectors, and Data

AI

Remote Support

Maintenance and Inventory

Automation and Remediation

Integration and Business Flows

Observability

Workstation Virtualization and Advanced Monitoring

Product

FlexxBeat

Use AI to identify users requiring attention, understand what they need, and support their adaptation to the new era of work hybridization.

Analytics, Conectors, and Data

AI

Make the most of your IT investments with Flexxible

Discover the Flexxible advantage. Enhance operational efficiency, reduce IT overheads, drive significant ROI.

74%

Automate 74% of support and operations tickets.

19%

Reduce downtime: 19% of tickets fix themselves automatically.

65%

We diagnose problems 65% quicker.

78%

Boost  productivity: users get back 78% of the time they would have spent waiting for support.

CUSTOMER STORY

Empowering Healthcare providers with digital flexibility and security

By using a combination of automation, monitoring, support and observability tools, we enable an out-of-the-box mature EUC strategy with a proven ROI model for boosting productivity, reducing support overhead, and increasing first line fix rates.

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A man working on a computerA man pointing to a wall
ABOUT FLEXXIBLE

Empowering Enterprises Worldwide Through Innovative Technology

Founded in 2008 in Spain, Flexxible is a multinational company with offices across several countries including Spain, the United Kingdom, the United States, Brazil, and India. Our products have earned recognition in the 2023 Gartner Magic Quadrant and by IDC as innovators in Virtual Client Computing 2023. They are deployed across more than 600,000 endpoints, spanning a wide range of businesses. Our mission is to empower enterprises to harness the potential of end-user computing, providing them with the confidence, knowledge, and capability to leverage technology in a way that suits their needs effectively.

Frequently Asked Questions

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Learn More

How do you manage and give support to an increasingly complex, distributed, hybrid workforce?

Do you have the visibility of ALL your organizations endpoints in one location?

Can you ensure 100% of your endpoints are patched, and when necessary, make it happen with just a few clicks?

What do our current customers achieve with FlexxSecurity?

Request a personalized meeting with our team

Find out today how Flexxible's solutions work for you

* Gartner, Magic Quadrant for Desktop as a Service, Stuart Downes, Craig Fister, Sunil Kumar, Eri Hariu, Mark Margevicius, Tony Harvey, 5 September 2023 GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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Terrassa, Barcelona, Spain

+34 937 880 333

Fort Lauderdale, Florida

6750 N. Andrews Avenue, #200, Office 2013, Ft. Lauderdale, FL 33309, USA

+1 919-806-4580

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São Paulo, Brazil

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+55 11 95300 0660