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DEX

February 16, 2026

min read

How to Understand Gartner Digital Employee Experience in 2026: Which Platforms Are IT Leaders Backing?

There are many DEX platforms out there, but only one leads in customer satisfaction

A recent report on digital employee experience by Gartner has highlighted important industry-shifting trends for enterprise IT leaders.

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Today’s digital workplaces depend on seamless, “always-on” technology performance, yet leaders find that they have several key obstacles to doing this, including:

Limited real-time visibility across endpoints and SaaS apps
Escalating service desk strain driven by reactive troubleshooting
Slow but measurable drag of digital friction on employee productivity.

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A new wave of DEX providers is helping organisations move from constant firefighting to proactive optimisation, and the latest report on digital employee experience by Gartner shows exactly who is delivering on that promise – according to the professionals who rely on these platforms daily.

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The “Voice of the Customer” report draws on hundreds of verified end-user reviews over 18 months and analyses them using several key real-world factors, including customer experience, adoption, and overall satisfaction.

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As the clearest, data-driven benchmark available to IT leaders evaluating DEX tools, it highlights one provider above all others that consistently delivers balanced, enterprise-grade performance across every major category: Flexxible.

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Find out why IT leaders are backing Flexxible, and what sets it apart from other DEX platforms, in this guide, as we break down the findings, the metrics that matter, and what they mean for your digital workplace strategy.

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We’ll cover:

What does the Gartner Voice of the Customer Report measure?
How Flexxible leads across the DEX categories that matter
What Flexxible customers had to say in the digital employee experience Gartner report
Turn DEX into business outcomes with Flexxible – Gartner’s multiple category winner

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More IT leaders than ever are turning to FlexxClient to future-proof their digital workforce – just ask Gartner. Book a demo today to find out why.

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What does the Gartner Voice of the Customer Report measure?

The “Voice of the Customer” report is the result of a deep well of Gartner research that collects end-user feedback from the very people working at the coalface of enterprise IT operations – IT leaders, including CIOs and heads of workplace technologies.

VoC reflects what happens after implementation – in live production environments, across industries, company sizes, and regions – unlike the Gartner Magical Quadrant for digital employee experience tools, which assesses vendors on their strategic vision and ability to execute.

The report uses two primary axes to assess providers: User Interest and Adoption and Overall Experience. Together, these serve as an acid test for whether they deliver consistently in a real enterprise setting – those that meet or exceed the market average on either or both axes, like Flexxible, make it into the top two quadrants.

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The metrics that matter to enterprise IT

The Voice of the Customer report pools several vital metrics from verified Gartner clients to arrive at its final rankings.

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At the centre of the model is Overall Experience: a composite score built from three critical inputs:

Overall Rating: At the heart of the survey is a simple yet powerful question: “How was your overall experience with this vendor?” Rated between 1 and 5, this really gets to the crux of whether the platform delivered.
Product Capabilities: Platforms must show that they are reliable, effective, and deeply functional in software markets. This metric measures that, taking in everything from telemetry to automation.
Service and Support: Many vendors disappoint once they get the buyer’s signature. This metric covers how responsive and technically competent they are once the ink’s dried on the contract.

Gartner weights these components according to how important they are in real buying decisions. This is worth its weight in gold to IT leaders looking for ways to measure employee sentiment and performance at enterprise scale.

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How Flexxible leads across vital DEX categories

Enterprise IT leaders don’t invest in platforms based on one impressive feature. They look for consistent performance across the categories that directly impact deployment, IT support, and long-term value.

FlexxClient, Flexxible’s DEX solution, performs consistently across the categories Gartner weights most heavily in real buying decisions.

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1. Overall experience: 4.8 out of 5

What are IT leaders’ lasting impressions of the DEX platforms they use? FlexxClient holds an overall rating of 4.8 in this crucial category, based on 54 verified reviews over 18 months.

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This score shows that the FlexxClient achieved sustained satisfaction in live enterprise environments, keeping friction to a minimum and performance levels high to the point that 100% of customers said they would recommend the product to others.

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2. Product capabilities: 4.8 out of 5

The Capabilities score measures how well the platform delivers on its technical promise.

Again, a 4.8 rating shows just how strongly FlexxClient delivered in crucial use cases, including real-time telemetry to automation and remediation.

Users saw tangible improvements in visibility, optimisation, and issue resolution – the core of effective digital employee experience management.

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3. Service and support: 4.8 out of 5

Enterprise IT leaders rarely judge platforms on features alone, but on what happens next.

Flexxible’s 4.8 rating for Service & Support shows how the platform engages proactively with customers, provides stable rollouts, and reliably delivers post-sale initiatives.

Every IT leader knows just how important support is in keeping risk and friction to a minimum, especially across large networks of endpoints and workspaces.

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4. Integration and deployment: 4.7 out of 5

DEX platforms that don’t integrate cleanly into existing workflows disrupt roll-out and slow down time-to-value.

Flexxible proved that they could slot into established operations and were ready to get to work from the first moment.

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5. Five-star endorsement

Out of all reviewers, 85% awarded five stars, while the remaining 15% gave four stars. Top-tier ratings like this point to what the composite scores already show, which is a versatile and balanced performance across the whole enterprise.

Such scores also help explain why Flexxible sits firmly in the upper quadrants of the Voice of the Customer analysis.

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How 85% of Users Give FlexxClient Maximum Marks

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What Flexxible customers had to say in the digital employee experience Gartner report

Numbers tell some of the story, but the real insight comes from the words of fellow customers who have seen Flexxible’s powerful capabilities for themselves.

Across the verified reviews, a few themes appear again and again, including how FlexxClient actually changes day-to-day IT operations.

Here are some examples.

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Operational simplicity

Reviewers frequently describe the platform as having an “intuitive interface” that simplifies device and session management. That might sound cosmetic at first glance, but for enterprise IT teams, usability has operational consequences.

An intuitive interface reduces friction across several important operational process including:

Onboarding time
Training cycles
Dependency on specialist administrators

When IT teams can navigate telemetry, workflows, and controls without friction, they move faster. Governance also improves, and misconfigurations decline.

In practical terms, simplicity translates into reduced downtime and fewer process bottlenecks, and often a noticeable improvement in how the wider business perceives IT performance.

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Proactive IT

Another recurring theme is “proactive optimisation.” Customers point to the ability to identify and resolve issues before they escalate into tickets.

That shift matters. Instead of reacting to user complaints, IT teams can address digital friction in real time. Automation and remediation reduce repetitive troubleshooting, which in turn lowers service incident volume.

For CIOs, that means measurable gains: improved employee productivity, leaner service desk operation,s and fewer recurring disruptions draining resources.

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Hybrid security confidence

Customers also highlight “secure hybrid access” and “centralised control.” In distributed environments, that combination is critical.

Secure hybrid access supports remote and office-based teams without compromising governance. Centralised control simplifies oversight across endpoints and applications, helping IT enforce policy consistently.

The outcome isn’t just a stronger security posture. It’s confidence that devices are compliant, sessions are stable, and users aren’t quietly working around broken systems.

Taken together, the reviews point to something larger than satisfaction. They describe a platform that reduces friction, stabilises operations, and strengthens IT’s strategic role in the organisation.

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Turn DEX into business outcomes with Flexxible – Gartner’s multiple category winner

Creating a scalable DEX strategy in 2026 piles many demands onto IT leaders, namely gaining widespread visibility across remote workforces, and the actionable insights and automation that genuinely reduce IT friction and strain.

This is where FlexxClient, Flexxible’s flagship digital employee experience platform, comes into its own.

At the heart of FlexxClient lies an architecture that puts you on the roadmap towards an optimised hybrid work environment – and it now comes verified by Gartner clients who once found themselves in your position.

CIOs and IT teams gain:

Single-pane-of-glass visibility across thousands of endpoints and applications so that fragmented data becomes meaningful metrics that make a difference.

AI-powered, self-healing automation that resolves common IT issues in real time and brings down service desk pressure while helping to streamline workflows.
Integrated asset management and cybersecurity controls, so that endpoint governance, remediation, and compliance operate cohesively under the same roof.
A human-centric approach that keeps employees happy and motivated while making digital transformation much more likely.

Few IT leaders enjoy the task of comparing providers for efficiency and pricing, but when one brings multiple measurable business outcomes into one place, it makes the decision far simpler.

FlexxClient is proven to sit in the sweet spot of robust cybersecurity posture, better employee experience, and more sustainable IT operations.

If you’re looking to join the ranks of organisations turning DEX into a competitive advantage, don’t just take our word for it. Listen to your fellow IT professionals who have voted for FlexxClient in droves as the most consistently high-performing, Gartner-backed solution in the digital employee experience market.

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Flexxible brings your endpoints, applications, and workspace data into one unified environment. If you’re ready to move from visibility to optimisation, book a demo and see how FlexxClient can strengthen your DEX strategy at scale.