Flexxible Solve · Autonomous IT

An autonomous Service Desk that never sleeps

FlexxSolve gets people back to work and reduces repetitive work for Service Desk engineers, while you stay in control.

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How autonomous IT works

Resolution starts the moment the case arrives

Autonomous IT uses AI to diagnose issues and take action within policies you define, with Service Desk engineers involved when needed. FlexxSolve can start diagnosis as soon as a case arrives and brings reactive and proactive support together.

Autonomous IT guide
Flexxible Solve reactive support diagram. Tickets from your ITSM, the AI assistant (Flexxible Assist Chatbot) and your integrations (Flexxible MCP server) go through triage, diagnosis and routing, then continue with human-led support from your Service Desk, AI-assisted remote support with Flexxible Assist Teammate or autonomous support with Flexxible Assist Autonomous, enriching the ticket and the knowledge base. Assist Chatbot can also help a connected user directly, independently of triage and category.
Flexxible Solve reactive support diagram. Tickets from your ITSM, the AI assistant (Flexxible Assist Chatbot) and your integrations (Flexxible MCP server) go through triage, diagnosis and routing, then continue with human-led support from your Service Desk, AI-assisted remote support with Flexxible Assist Teammate or autonomous support with Flexxible Assist Autonomous, enriching the ticket and the knowledge base. Assist Chatbot can also help a connected user directly, independently of triage and category.

Resolution across the channels you already use

Assist Chatbot, your ITSM and the Flexxible MCP server are three ticket entry points. Use one, two or all three together; an ITSM connection is optional.

Reactive support

The diagram shows reactive support. FlexxSolve coordinates triage, diagnosis and routing for incoming tickets. Assist Chatbot can also help a connected employee directly, independently of triage and category.

Every case gets a clear next step

After diagnosis, each ticket follows the route you choose for its category: autonomous, AI-assisted or engineer-led. These routes can coexist.

Proactive support

Flows add proactive support. FlexxSolve executes Flows to address issues before employees ask for help. Flows currently require FlexxClient.

Assist Chatbot
Assist Autonomous
Assist Teammate
Autoremediation
Control and governance
Flows
Work keeps moving

Resolution starts the moment the case arrives

FlexxSolve understands the issue, acts within your rules, and verifies the result so people get back to work sooner.

Example of a case resolved autonomously. Traditional support: request, queue, diagnosis, remote support, closure. Autonomous support with Flexxible Solve: request, diagnose and repair, verify. Autonomous support takes 7 minutes on average; actual times vary by case.
Example of a case resolved autonomously. Traditional support: request, queue, diagnosis, remote support, closure. Autonomous support with Flexxible Solve: request, diagnose and repair, verify. Autonomous support takes 7 minutes on average; actual times vary by case.

When an issue can be resolved safely, Solve acts and verifies the result. When a person is needed, the case arrives with the diagnosis, context, evidence, and actions already prepared.

More time for work that needs judgment

Recurring issues and their documentation take less manual work, so Service Desk engineers have more time for exceptions, complex problems and service improvements.

More capacity, still under control

Many employees have no IT support at night or on weekends, and after-hours cover may exist only for VIPs. FlexxSolve extends support into those hours, within the categories, exclusions and limits you set.

125

Resolvable ticket categories in the observed dataset

Each category describes an issue area; the diagnosis establishes which action is appropriate and whether a remote repair is possible.

  • Email & collaboration — Outlook (connectivity + profile)
  • Storage — Critical disk space
  • Printing — Spooler / driver / printer mapping
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Your call

Autonomy on your terms

Choose how ticket categories are supported. Set approvals, spending limits and out-of-hours exceptions, and review the actions taken. Your team stays in control as you expand autonomy. Too early for autonomous IT? Give it the night shift.

Explore control and governance
Colleagues working on laptops in a glass meeting room in the evening

Frequently Asked Questions

Do we need to connect our ITSM?

What counts as an intervention?

Does triage use the 100 interventions?

Are the 10 categories chosen for us?

Proof, not promises

Start with your own IT team

Choose 10 categories. Try 100 free interventions. Install FlexxAgent on a small group of IT devices and try Assist Chatbot or create test tickets. You can start without connecting your ITSM.

Try FlexxSolve
Try FlexxSolve
Choose 10 categories
Try 100 free interventions
No ITSM connection required
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